Service & Repair
Create loyal repeat customers by
servicing and repairing complex
products you sell.
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Create Loyal and Repeat Customers by Offering Service and Repair at your Retail Store
So many retailers sell items like bicycles, sewing machines, vacuums, cell phones, computers, and more. By offering service and repair on those items, you’ve automatically created a loyal and repeat customer.
Search for Product Information
Quickly look up key information when a customer drops off an item for service and repair. When filling out a work order, our point-of-sale system offers staff the ability to answer important questions: Did they purchase the item from your store or a different retailer? Does the product have a manufacturer’s warranty that we can honor? Has the product been serviced before? This information can be easily searched for and an employee can determine the next steps in the process.
If your store needs to use special-ordered products or on-hand items to complete service and repair on a particular work order, you’ll need to ensure your inventory is exact. POSIM’s point-of-sale system allows you to manage your inventory properly while documenting the usage of items and ensuring a customer’s invoice includes the cost of additional materials required for the service or repair.
Track the amount of time that an employee is spending on a work order with POSIM’s Service & Repair feature. By keeping notes throughout the service or repair and analyzing the time spent using our reporting tools, a retailer can set accurate pricing and give realistic turnaround times to customers.
POSIM’s point-of-sale software offers an effective solution for service and repair in your store. Setting up a work order process isn’t always easy, but with the right solution, it can be an efficient way to create a more loyal customer base. Contact our team today to demo our service and repair feature and learn how this solution can streamline your business operation.